How the Vision Pro Rollout Inflamed Tensions at Apple (wired.com)

Apple’s Vision Pro rollout relied on tightly controlled retail training and demo scripts, but many store employees didn’t get enough practice or time to master the headset, leading to uneven and often failing demos. The piece links these retail problems to broader changes since Steve Jobs—leaner staffing, more self-guided training, and stronger performance metrics—that contrasted with Jobs-era priorities on thorough employee preparation and evangelizing the product. It also notes that the headset itself faced practical hurdles like weight, limited apps, and a high price, contributing to sales falling far short of expectations.