Netflix must refund customers for years of price hikes, Italian court rules (arstechnica.com)

An Italian court has ruled that Netflix’s subscription price increases imposed on customers in Italy in 2017, 2019, 2021, and 2024 were unlawful and ordered refunds of up to about €500 depending on plan. The court said Netflix’s contracts did not adequately explain in advance the reasons for future price changes. Netflix said it plans to appeal, while consumer advocates are seeking both refunds and reductions to current prices and warn of potential class action if Netflix doesn’t comply.