Airlines Uses AI to Fake Empathy Rather Than Fix Problems: Passenger Sent Prompt (viewfromthewing.com) AI

A View from the Wing report says a Cathay Pacific passenger, after a cancellation linked to a typhoon and an HK Express codeshare, received an internal-looking AI “prompt” via the airline’s chat/WhatsApp channel, which the author argues reflects scripted “empathy” instructions rather than problem-solving.